Collection of Information
When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Wherever possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
If you choose to buy on the Website, we collect information about your buying behaviour.
If you transact with us, we only collect the basic information, such as a billing address, your login id, email id, contact number etc. We DO NOT collect or store your confidential information like credit / debit card number, credit / debit card expiration date and/ or other payment instrument details, tracking information from cheques or money orders. Such information is either stored in the device that you had used to make the transaction or with the payment gateway. We do not have any access or control over such information being stored on either your device or on the server of the payment gateway.
We collect personally identifiable information (email address, name, phone number etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests which again is at your option to unsubscribe for such communications.
Use of Demographic / Profile Data / Your Information
We use personal information to provide the specific services at the request of the customers. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our Website.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
Sharing of personal information
We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
What data and information does Jothi collect and process?
When you use our website, we collect two types of data:
Information that you have provided us yourself
This includes the information you provide when you register with Jothi Store & Flower Shop Online. For example, your email address and password, but also your address and telephone number, so that we know where to deliver your groceries and where we can contact you if necessary. As soon as you place an order, we also save your order and payment information. You may also provide information yourself when you call or email our customer service.
Automatically generated data
In order to make our websites work properly, we also collect automatically generated information. This includes your IP address, the pages you visit in our websites, how long you take, the browser you use and the version number and we save the telephone number with which you call our customer service. This way we can call you back if necessary.
For what purposes does Jothi Online process this data?
To use Jothi Store & Flower Shop you need an account. You can create an account via the web. If you do that, we will ask you for certain information. You are not obliged to fill in all the details, but the more complete the information you provide, the better we can tailor Jothi Store & Flower Shop to suit your purposes. When creating an account, a valid email address, password, first and last name, zip code, house number and phone number are required. Without this information we cannot serve you well and you cannot create an account. For example, we need your data to know where we can deliver your groceries to and how we can reach you. In order to guarantee that our prices are lower than or at most equal to online prices of certain supermarkets in Singapore, we look at which zone your delivery address is located.
Your use of the websites
When you download or use our website, we use automatically generated usage information.
We do that in the first place to make the website work properly. We can use software to measure and collect visitor data, for example response times, errors and interaction data (such as scrolling and click behaviour). We also use this information to secure Jothi Store & Flower Shop.
We also use part of this data to personalize the website based on your search and buying behaviour. This way we tailor Jothi Store & Flower Shop for you and we can deliver even more personalised services to you.
When you contact our customer service, we will store your contact details and your question or complaint. We use the information we collect to answer your question or complaint and for general statistics.
Abuse and fraud
We hope it never happens, but in exceptional circumstances we can temporarily or permanently block or delete your Jothi Store & Flower Shop account. This includes abuse of our services, fraud or repeated non-payment (on time). In that case, we store your name, email address and IP address to prevent it from happening again. We only provide customer data to the government if we are legally required to do so.
How does Jothi Store & Flower Shop protect my data?
We think it is important that your information is stored securely. That is why we have taken serious technical and organizational measures to protect your data against loss or any form of unlawful processing. For example, we secure our systems and applications in accordance with applicable standards for information security.
Links to Other Sites
Our Website links to other websites that may collect personally identifiable information about you. Jothi Store & Flower Shop is not responsible for the privacy practices or the content of those linked websites.
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines to protect it against any unauthorized access. It is Jothi Store & Flower Shop’s commitment to ensure that there are appropriate operational, physical, electronic, procedural and technical safeguards against any unauthorized access or breach of data security to avoid any loss or damage to the owners of confidential information.
Some of the salient features of information security system are as under:
(a) Use of firewalls, encryption and data leakage prevention technologies to protect information;
(b) Audit of all vendors and service providers and execution of non-disclosure agreements before
availing their services;
(c) Continuous monitoring of Jothi Store & Flower Shop’s physical and technical environment for vulnerabilities and potential intrusions and implementation of controls to identify and address any concern related to protection of data.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Jothi Store & Flower Shop does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child has provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.